Consumer Protection Act

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General Provisions

120. Regulations

The Minister may make any regulations expressly authorised or contemplated elsewhere in this Act;

Before making any such regulations, the Minister—

  • must publish the proposed regulations for public comment;
  • may consult with accredited consumer protection groups; and
  • must consult the Commission and provincial regulatory authorities.

 

A regulation in terms of this Act must be made by notice in the Gazette.

                    

121. Consequential amendments, repeal of laws and transitional arrangements

The following Acts are repealed by the Act:

  • Sections 2 to 13 and sections 16 to 17 of the Merchandise Marks Act, 1941 (Act No. 17 of 1941);
  • Business Names Act, 1960 (Act No. 27 of 1960);
  • Price Control Act, 1964 (Act No. 25 of 1964);
  • Sale and Service Matters Act, 1964 (Act No. 25 of 1964);
  • Trade Practices Act, 1976 ( Act No. 76 of 1976); and
  • Consumer Affairs (Unfair Business Practices) Act, 1988 (Act No. 71 of 1988).

 

The repeal of the laws specified in this section does not affect the transitional arrangements, which are set out in Schedule 2.

                                

What is the position regarding existing contracts therefore?

According to section 2(2) of Schedule 2 and section 121 most provisions of the Act are already in effect as of 25 October 2010. Section 3(4) of Schedule 2 exempt the much debated section 61, and applies to any goods that were first supplied to a consumer on or after 25 April 2010. The Minister may however, delay such provision from coming into effect for a period of not more than six additional months. Regarding existing contracts the Act won’t apply to the following if the transaction occurred before the effective date:

  • The marketing of any goods or services;
  • Any transaction or agreement;
  • Any goods supplied, or services provided to a consumer.
 
If any pre-existing agreement between a supplier and a consumer exists until 25 October 2012, and it would have fallen within the Act, had the Act been in effect at the time the agreement was made, the following sections apply to it:

Section 14: Expiry and renewal of fixed term agreements

Only subsections (1)(b) to (d) and (2) apply with respect to the expiry and possible renewal of the agreement, on or after 25 October 2010

Sections 18 to 21: Rights to choice, delivery of / return of goods and unsolicited goods or services

Apply only to goods that are deliverable or delivered to the consumer in terms of the agreement, on or after 25 October 2010

Section 22: Plain language

Applies only to a notice, document or visual representation that is required to be produced, provided or displayed to the consumer, on or after 25 October 2010

Section 25: Grey market goods

Applies only to any goods supplied to the consumer in terms of the agreement, on or after 25 October 2010

Section 26: Sales records

Applies only to any transactions occurring in terms of the agreement, on or after 25 October 2010

Section 31: Negative option marketing

Applies only to any purported amendment to the agreement made, on or after 25 October 2010

Section 44: Right to assume the supplier is entitled to sell the goods

Applies only to any goods supplied to the consumer in terms of the agreement, on or after 25 October 2010

Sections 53 to 58: Rights to demand quality service and safe good quality goods

Apply only to any goods or services supplied to the consumer in terms of the agreement, on or after 25 October 2010

Sections 64(1) and (2): Prepaid services

Apply only to an amount paid or payable by the consumer in terms of the agreement, on or after 25 October 2010

Sections 64(3) and (4): Prepaid services

Apply only to any closure of a facility contemplated, if it will occur on or after 25 October 2010

Section 65: Supplier to hold and account for consumer’s property

Applies only to an amount paid or payable by the consumer, or to property that comes into the possession of the supplier, on or after 25 October 2010

 

Section 35 applies to any pre-existing loyalty programme only with respect to any:

  • Offer or document relating to that programme that is made or published on or after 25 October 2010;
  • Tender by a consumer, on or after 25 October 2010, of any loyalty credit award in that programme as payment for any supply of goods or services;
  • Supply of goods or services if the consumer tendered any loyalty credit or award in payment for those goods or services on or after 25 October 2010.

 

The creation in terms of section 11(4)(b) of a register for pre-emptive blocking, and the need to register ‘trading as’ business names (Sections 79, 80 and 81) will only come into effect on the date to be announced by the Minister.

             

Useful Contact Details:

Government Bodies

 

Consumer Commission

 

0861 843 384

Public Protector

 

Tel: 012 366 7000

Fax: 012 262 3473

Toll free: 0800 112 040

Department of Trade and Industry (DTI)

Tel: 012 394 9500

Call share: 0861 843 384

Tribunal

Tel: 012 663 5615

Fax: 012 663 5693

 

Provincial Consumer Protection Offices

Province

Telephone

Fax

Gauteng

011 355 8006

011 355 8019

Western Cape

0800 007 081

021 483 5872

Eastern Cape

040 609 3050

040 609 3201

Free State

051 400 4852

051 400 9610

Kwazulu Natal

031 310 5300

031 310 5416

Limpopo

015 293 8300

015 291 1336

North West

018 387 7872

018 392 5660

Northern Cape

053 839 4000

053 831 3669

 

Consumer NGO’s

South African National Consumer Union

Tel: 012 428 7122

Fax: 0866 728585

National Consumer Forum

Tel: 012 428 7071

Fax: 012 428 7284/5019

National Black Consumer Union

Tel: 011 982 2585

 

Industry Bodies

Advertising

Advertising Standards Authority (ASA)

Tel: 011 781 2006

Fax: 011 781 1616

Auctions

SA Institute of Auctioneers

Tel: 082 555 3458

Banking

Ombudsman for Banking Services

Tel: 011 838 0035

Share call: 0860 800 900

Banking

Banking Association

Tel: 011 645 6700

Fax: 011 645 6800

Competition Commission

Tel: 012 394 3200

Dental Ombudsman

Tel: 086 011 3334

SA Dental Association

Tel: 011 484 5288

Direct Marketing Association

Tel: 011 781 8019

Fax: 0866 260 758

Direct Selling Association

Tel: 011 726 5300

Fax: 011 482 2000

Electrical Contractors Association SA

Tel: 011 392 0000

Fax: 011 974 9402

National Electricity Regulator

Tel: 012 401 4600

Fax: 012 401 4700

Escom Call Centres

Central region: Braamfontein

Eastern region: Westville

Southern region: East London

North Eastern region: Witbank

North Western region: Bloemfontein

Northern region

Western region: Cape Town

 

Tel: 0860 037 566

Tel: 0860 204 560

Tel: 0860 140 014 / 043 703 5270

Tel: 0860 001 414 / 013 693 5000

Tel: 0860 037 566

Tel: 0860 100 304

Tel: 021 915 3203

Estate Agency Affairs Board

Tel: 011 731 5600

Fax: 011 880 9725 / 9831

Franchise Association SA

Tel: 011 615 0359

Fax: 011 615 3679

Furniture Traders Association

Tel: 011 789 6770

Fax: 086 656 8872

Kitchen Specialists Association

Gauteng and Cape Town

Kwazulu Natal

 

Tel: 0860 109 290

Tel: 0865 505 6296

National Home Builders Registration Council

Tel: 011 317 0010

Fax: 011 317 0141

Housing Consumer Protection Trust

Tel: 011 333 8501

Fax: 011 333 1050

Hospital Complaints

The Hospital Association SA

Tel: 011 478 0156

Fax: 011 478 0410

Council of Medical Schemes

Tel: 012 431 0500

Fax: 012 431 0608

South African Medical Association

Tel: 012 481 2000

Fax: 012 481 2100

South African Pharmacy Council

Tel: 012 319 8500

Fax: 012 321 1492

South African Optometric Association

Tel: 011 805 4517

Fax: 011 805 3882

Health Professional Council of SA

Tel: 012 338 9300

Fax: 012 328 5120

Law Society of SA

Tel: 012 366 8800

Fax: 012 362 0969

Motor Industry Ombudsman

Tel: 012 841 2945

Fax: 012 841 2842

Retail Motor Industry Organisation

Tel: 011 789 2542

Fax: 011 789 4525

Timeshare Institute of SA

Tel: 021 914 9693

Fax: 021 914 5202

Retailers Association

Tel: 011 726 5300

SA Bureau of Standards

Tel: 012 428 7911/6006

Fax: 012 344 1568

SA Tourism

Tel: 011 895 3001

Cell: 083 123 6789

 


Appendix

Courses and Workshops

 

                                         

 
 

How to prepare for your unfair dismissal dispute/case at the CCMA/Bargaining Council

20 & 21 June 2019

Tsogo Sun: Century City (Canal Walk): Cape Town

Compensation for Occupational Injuries and Diseases Course

27 June 2019

Southern Sun: Elangeni:Durban

04 July 2019

Protea Hotel By Marriott Tyger Valley: Cape Town

Employment Equity Committee Training

28 June 2019

Emperors Palace: Convention Centre

Basic Labour Relations

05 July 2019

Emperors Palace: Convention Centre

Managing Day to Day Issues/ Problem Employees Full day workshop

18 July 2019

Emperors Palace: Convention Centre

26 July 2019

Protea Hotel By Marriott Tyger Valley: Cape Town

Trade unions in the workplace

19 July 2019

Emperors Palace: Convention Centre

Health and Safety Representative Course

24 July 2019

Emperors Palace: Convention Centre

01 August 2019

Protea Hotel By Marriott Tyger Valley: Cape Town

The OHS Act and the Responsibilities of Management

25 July 2019

Emperors Palace: Convention Centre

02 August 2019

Protea Hotel By Marriott Tyger Valley: Cape Town

Workshop Chairing Disciplinary Hearings

31 July 2019 & 01 August 2019

Emperors Palace: Convention Centre

Workplace Discipline and Dismissal

16 August 2019

Emperors Palace: Convention Centre

 

 

 

 

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